Restaurantware says it wants every interaction "to be as effortless as possible." According to its About Us page, customers can reach a knowledgeable team member by chat, email or phone. This guide lists each channel and the details worth having ready so the team can help quickly.
The three channels
- Chat: available on Restaurantware.com.
- Email: [email protected] for general customer service. Custom-printing questions also have their own address, [email protected], listed on the Custom Product Request page.
- Phone: 1-800-851-9273, which also appears in the site header.
The contact form
Restaurantware's Contact Us page uses a guided form. It asks for your first name, last name, email and phone, with optional job title and company, and then asks what you need help with:
- An order I placed: cancel, change, track, return or report a problem
- Placing an order: help before ordering and checkout problems
- Products & samples: product questions or issues, inventory and samples
- Custom products: quotes, custom order issues and timelines
- Tax exemption: applying a Sales & Use Tax exemption to your account
- Something else: anything not listed
The form then asks only the questions that matter for the topic you choose.
What to have ready
- Your order number for cancellations, changes, missing items and returns.
- SKUs and quantities if you want to add or remove products from an order.
- Photos for a damaged delivery. The form requires photos that include the box and the product. Photos are also required if you received the wrong item.
- A product name or SKU for product questions, such as dimensions, capacity, material, assembly instructions, manuals or warranty information.
- Your tax exemption certificate as a PDF or image, plus the states where you are exempt. You will need a Restaurantware account first, and the form notes that tax cannot be credited after the fact.
Good to know
- Orders that have already shipped cannot be cancelled or updated.
- For a card that won't go through at checkout, the form suggests checking your billing address and card details first, then contacting your bank, which may be blocking the charge.
- Damage and missing-item claims must be opened within 3 business days of delivery.
Priority support for MAX members
Restaurantware Max subscribers get priority access to a dedicated MAX customer service team.
Choosing the right channel
Phone and chat suit quick questions. The contact form is the better choice when photos, order numbers or documents are involved, because it collects everything the team needs in one request.
